How much do your APIs cost?
Visit our Pricing page for more information about purchasing credit bundles for our APIs.
How long are credits valid for?
Credits are valid for 12 months. When purchasing a credit bundle you can set the start date, if you don't plan to use them immediately.
How do I get a receipt or invoice for my credits?
During the payment process you’ll reach a payment screen that will provide you with receipt details. You will also receive a receipt for your order by email. At any point in time, invoices can be viewed on the 'Invoices' tab under My Account.
What currency will my credit card be billed in?
All prices shown are US$, however your credit card will be billed in your local currency.
Will I be charged Value Added Tax (VAT) / Sales Tax on my Credit Bundle purchase?
When adding a payment method, depending on the country in which your company is registered, you may be requested to enter your company’s VAT or Sales Tax registration number. This is to validate that this is a business to business transaction. All transactions will then be zero rated for VAT/Sales Tax.
In the Netherlands, APM Terminals’ country of registration, VAT is chargeable. We’re currently working on a solution to enable our system to accept payments from Dutch businesses.
We are unfortunately unable to supply our APIs to company’s registered in Canada, Russia, Malaysia, Mexico, South Africa, Barbados and Paraguay.
If you are a registered business in one of these countries and would like to use our API’s please contact us.
Which credit cards do you accept?
All major credit cards, including American Express, are accepted.
What if I don’t have a company credit card?
Using an automated credit card payment system helps us to reduce administration and keep costs low for our customers. We have plans to roll-out invoicing for larger customers in the future. Please contact us if you would like to discuss this.
I accidentally chose the wrong start date for my bundle. How can I change it?
Please contact us and we’ll do our best to put this right.
Can I be charged monthly?
Right now we only offer credit bundles, but we’re open to feedback from our customers. Please contact us and let us know any improvements you think we could make.
When will prices be reviewed?
Pricing is generally reviewed at the start of each calendar year. Any credits already purchased, will still be valid at the old price.
Are all APIs the same price?
You only pay when your API sends a request for data. Further details can be found in the section ‘What does one credit buy?’ on our Pricing page.
Will I be charged twice if I check the same container more than once?
No. You can check a container as many times as you like during a 30-day cycle and you will only be charged once. The 30-day cycle begins the first time you successfully call the API per container at a specific terminal.
How do your APIs work and how are they different to EDI?
More people will be familiar with EDI as this has been around for much longer than APIs and is therefore more established. Both approaches offer secure methods of transferring data.
EDI sends data, often in batches at set times. It also needs to be set and configured by the originating party.
API’s provide a direct connection between the customer and the terminals systems. Our APIs use a ‘pull protocol’, which means that when your server requests an update on a particular container, it receives the latest status almost instantly. Developers can connect to API’s themselves, without the need to rely on having connections specifically set-up and amended by the originator.
What’s the difference between a plan, a credit bundle and an account?
Firstly, so that we know who you are, you’ll need to set up an account and choose a password.
Once you have an account, you need to login and agree to our Terms & Conditions by accepting our Digital Service Plan (click on Plans in the menu after logging in). This is free of charge. There is no obligation to purchase credits if you decide not to continue after using our test environment or your free trial has ended. You'll can select a start date for your agreement and any free trial will start from this date.
After you have your plan you’ll be able to access your API key (click on Apps in the menu after logging in and then 'Add App'), either for testing using our Sandbox environment or for setting up the API in a production environment. There are a few more steps for setting up our Truck Appointment API. Details can be found on our Getting Started page.
Only after your free trial has expired and if you wish to continue using live data, you'll need to purchase a credit bundle.
Where can I find my API Key(s)?
Your API Key is only allocated once you accept our Digital Services Plan (under Plans once logged in) and 'Add App' (see Getting Started). You will then be able to find your API Key under Apps in your account menu (in the grey bar) and then 'View Details'.
Where can I buy a credit bundle?
Login to your account. Then select My Account in the menu bar, followed by the ‘Balance & Credits’ tab, then click the ‘add credit’ link and follow the steps.
For which terminals is API data available?
Our Truck Appointment API is currently available for APM Terminals Los Angeles (USLAX) and will be rolled out to other terminals during 2021.
All other APIs currently off data for the terminals in the following locations. The terminal code is shown between ():
- Algeciras, Spain (ESALG)
- Apapa, Nigeria (NGAPP)
- Bahrain (BHKBS)
- Buenos Aires, Argentina (ARBUE) - all APIs except Container Event History
- Gothenburg, Sweden (SEGOT)
- Los Angeles, USA (USLAX)
- Mobile, USA (USMOB)
- Moin, Costa Rica (CRPMN)
- Port Elizabeth, USA (USNWK)
- Tangier, Morocco (MAPTM)
- Vado, Italy (ITVDL)
Where can I find an overview of my remaining credits?
Login to your account. Then select My Account in the grey menu bar, followed by the ‘Balance & Credits’ tab.
How do I cancel my account?
Login to your account. Then select the ‘Edit Profile’ tab under My Account in the menu. Scroll down to the bottom of this page and click the ‘Cancel account’ button. Follow the steps to confirm your account cancellation. We’re sorry to see you go.
I’d like to pay with a different credit card?
Login to your account. Then select My Account in the grey menu bar, followed by the ‘Payment Methods’ tab. Here you can add or remove credits cards that can be used with your account.
How is my current credit balance calculated?
There are several headings on your 'Balance & Credits' tab. Previous Balance shows how many credits you carried forward when you bought a new credit bundle. Credit shows any new credit bundles purchased. Usage shows how many credits have been used since your last purchase. And Current Balance is the number of credits you still have available to use.
I have cancelled, can I get a refund?
Payments and credits are non-refundable. We offer credit bundles to suit all sizes of company. Learn more about these on our Pricing page.